Support
Email support@intro.jobs and we reply within two working days. Tell us the email or phone number on your account and, if it helps, a screenshot.
Sign-in problems
Codes arrive by email or WhatsApp within a minute. Check spam, make sure the address or number matches your account, and request a new code. After too many attempts the screen shows a countdown; wait for it to finish before trying again.
Video intro
Intros are video only and up to 60 seconds for everyone. After you stop recording, processing takes a few seconds; keep the app open until the status shows Ready. If processing fails, record again. Re-recording replaces the intro that failed.
CV upload
We accept PDF, DOCX, TXT and MD files. After upload, check the experience and dates we extracted and correct anything before saving. Replacing your CV refreshes matching roles and adds new ones; remove entries you no longer want by hand.
Applications and messages
Track every application in the Applications tab. Employers start message threads; you reply inside the thread. You never see which employer viewed your profile, and employers see only what you chose to share.
intro.jobs Plus and billing
Manage or cancel your plan from Settings → Plan. Access continues until the end of the paid period. For invoice or charge questions, email us with the date and amount.
Delete your account
Open Settings → Account → Delete account, confirm with the sign-in code we send you, and the deletion runs automatically. Your profile, CV, intros, applications and messages are deleted or anonymised within 30 days. You can also email us from your account address to request deletion.
Report a job, employer or message
Email support@intro.jobs with the job title or company name and what happened. We review every report and remove postings and accounts that break our rules.